Model Shop Assistant

Location: Roxley Models
Hours: Full-time, Tuesday–Saturday, 9:00am–6:00pm
Contract: Temporary maternity cover, approximately November 2026 – February 2027, with the possibility of extension
Reports to: David Blewett

About the Role

Roxley Models is looking for a friendly, enthusiastic and reliable Model Shop Assistant to join our team on a temporary basis to cover maternity leave.

This is a varied, hands-on role within a busy model shop. No previous model railway or kit knowledge is required, as full training will be provided, though some knowledge would be helpful in the role. We are looking for someone who enjoys working with people, is confident in learning new things and is happy to get involved with all aspects of running the shop.

The successful candidate will work directly with customers in the shop, assist with online orders and stock, and represent Roxley Models at model railway shows.

Key Responsibilities

Customer Service & Retail

• Welcoming and serving customers in the shop.

• Providing friendly and helpful advice to customers.

• Helping customers find suitable products and answering questions about our range.

• Processing sales and assisting with general shop duties.

• Maintaining a clean, tidy and well-presented shop.

Stock & Orders

• Picking and packing customer orders for delivery.

• Receiving, checking and putting away stock.

• Restocking shelves and maintaining attractive product displays.

• Labelling and pricing products as required.

• Helping to monitor stock levels and identify products that need replenishing.

Website & Online Sales

• Keeping the Roxley Models website up to date with new products and stock information.

• Adding and updating product information as required.

• Assisting with online orders and customer enquiries.

Model Railway Shows

• Helping to prepare stock and equipment for model railway shows.

• Travelling to and assisting at model railway exhibitions and events.

• Setting up and packing down the stand.

• Serving customers and representing Roxley Models at shows.

General Duties

• Helping with the day-to-day running of the shop.

• Working as part of the team and assisting colleagues where needed.

• Taking on additional duties as required to support the business.

About You

We are looking for someone who is:

• Friendly, approachable and confident when dealing with customers.

• Comfortable working with computers and able to learn new software and systems.

• Organised and able to manage multiple tasks at the same time.

• Able to work calmly and efficiently during busy periods.

• Reliable, punctual and willing to get involved.

• Comfortable with the physical demands of the role, including standing for extended periods, moving stock, lifting and carrying boxes, and assisting with shop and exhibition setups.

• A good team player with a positive attitude.

• Interested in, or willing to learn about, products we sell.

Previous retail experience would be helpful but is not essential.

No specific qualifications are required beyond basic GCSE-level education. Full training will be provided across all aspects of the role, including our products, systems, website and day-to-day procedures.

Working Hours

The standard working hours are:

Tuesday – Saturday, 9:00am – 6:00pm

Occasional Sunday work may be required when attending model railway shows. Sunday hours will be compensated through either time off in lieu or overtime pay.

Salary & Benefits

• Staff discount.

• The opportunity to attend model railway shows and exhibitions as part of the role.

• Full training provided.

• Potential for the temporary contract to be extended depending on the needs of the business.

Contract

This is a temporary full-time position to cover maternity leave, expected to run from approximately November 2026 until the end of February 2027.

There may be an opportunity to extend the position beyond February 2027, depending on the circumstances and requirements of the business.

How to Apply

If you are friendly, organised and enjoy working with people, and think you would be a good fit for Roxley Models, we would love to hear from you.

Please submit your CV along with a brief covering letter explaining why you are interested in the role and what you could bring to the team. Please send this to  Eleanor@roxleymodels.co.uk